Terms and privacy.

Service terms

Seller Desk is an Amazon research workspace for your imported observations, supplier records, listing drafts and calculation scenarios. A separately paid Keepa API subscription is needed for its optional provider connection. Fernsignal is independent of Amazon, Keepa and Jungle Scout.

Site Audit scans public HTML source and internal links on one hostname. It respects robots.txt and applies the limits shown on the product page. It does not execute website JavaScript, inspect private areas or provide a complete accessibility, security or compliance audit.

Use the service only for lawful purposes and websites or data you are authorized to access. Do not upload passwords, payment details, sensitive personal information or data you have no right to use. Do not bypass access controls or use the crawler to overload a website.

The free Seller Desk workspace stays in your browser. Export backups regularly. Pro cloud saving and loading are explicit actions, not automatic synchronization. Missing observations and costs stay unknown. Calculations and reports assist your review; they do not promise sales, profit, supplier quality, search rankings or error-free websites.

The service works in current browsers with JavaScript, local storage and essential cookies enabled. We may fix or change features. We will explain material reductions to an active paid plan and offer cancellation. Contact support if a fault prevents delivery of a paid feature so we can investigate and provide an appropriate remedy. Nothing here removes your statutory rights.

Prices, renewal and cancellation

Seller Desk Pro costs £19 per month. Site Audit Pro costs £15 per month. The displayed subscription amount is the total charged by Fernsignal; separate Keepa fees are paid to Keepa. Each product is a separate monthly subscription, with no minimum commitment beyond the current month.

Stripe processes payment. Access starts after payment is verified. Subscriptions renew each month until cancelled. Cancel online through My account → Manage billing / cancel, or send a clear cancellation request to support. Ordinary cancellation prevents the next renewal and preserves access for the paid period.

You may cancel your first subscription within 14 days of purchase and request a full refund, including if you have used the service. We do not ask you to waive that right to start using the tools. Contact support with your account email, product, purchase date and cancellation request. Refunds go to the original payment method after the request is checked. Statutory remedies also apply where a service is faulty or not as described.

Optional cancellation form: “To the Fernsignal operator: I cancel my subscription to [product], ordered on [date], under [account email]. My name is [name]. Date: [date].” Any clear statement is sufficient.

Send complaints through support, with the relevant report or transaction reference and the outcome you seek. We will review and respond through your ticket or email.

Privacy information

The operator above is responsible for personal information processed by Fernsignal. We use your email and account identifier to provide sign-in, subscriptions, requested service messages and support. Essential session cookies keep you signed in. Signing in does not subscribe you to marketing. We do not use advertising cookies or sell your personal information.

Free Seller Desk research remains in your browser until you clear it. If you choose Pro cloud saving, we store that workspace in our database. Site Audit stores website URLs, discovered page observations and report ownership/access identifiers. Anonymous report keys stay in your browser; losing them can prevent access. Reports may contain information already public on the scanned website.

Keepa keys pass through our server to Keepa for the single request you submit. They are not saved in the database or reports. Keepa receives the query and controls its data, token costs and retention under its own terms.

We store support messages, replies and relevant account/payment references to answer requests and maintain service records. Support may use automated assistance; financial exceptions, disputes and legal requests are escalated to the operator. Avoid unnecessary personal information in tickets and imports.

Cloudflare hosts the site, application and database. Resend sends requested service email. Stripe processes payment and stores payment methods; Fernsignal does not receive your full card number. These providers may process information internationally under their published privacy and data-processing terms. We use them to deliver your service, protect access and diagnose faults.

Sign-in links expire after 15 minutes and sessions after seven days. Expired authentication and rate-limit records are periodically removed. Cloud workspaces, reports and support records remain while needed for your account and service history, until a verified deletion request or no longer needed. Required accounting records may need longer retention. Credentials and full imported files are not intentionally logged.

Request access, correction, export or deletion through support. We may verify your account first. Local browser data can be exported or removed through browser settings. You may raise privacy concerns with the operator or, where applicable, the UK Information Commissioner’s Office.